sanjana Sharma

Responsible for managing customer service interactions, addressing escalations, and ensuring timely resolution of issues. Collect, analyze, and share customer feedback to enhance service quality and improve customer satisfaction. Collaborate with cross-functional teams to implement solutions and maintain positive customer relationships. Maintain thorough records of customer interactions and escalate complex cases to appropriate departments for swift resolution. Strive to exceed service standards and contribute to continuous improvement initiatives.

Promote and sell English language courses to diverse client segments, including students, professionals, and lifelong learners. Understand clients’ career goals and language proficiency needs to recommend tailored course solutions that enhance communication skills and boost career opportunities. Utilize effective sales strategies and presentations to drive enrollment and build lasting client relationships. Collaborate with marketing and academic teams to stay informed about course offerings and value propositions. Maintain up-to-date knowledge of industry trends to position courses as essential tools for career advancement.