Sandhya Yadav

Roles & Responsibility

Managed and monitored network infrastructure for over 50 enterprise and SME clients using The Dude monitoring tool, maintaining 99.5% uptime. • Coordinated with ISPs and vendors (Airtel, TCL, Microscan) to provision leased lines and P2P links, reducing link installation time by 20%. • Diagnosed and resolved client network issues promptly, decreasing average fault resolution time by 25%. • Oversaw trouble ticket management and collaborated with third-party vendors to ensure timely fault resolution and minimal downtime. • Configured and maintained Layer 2/3 devices including MikroTik (hEX S, SXT), Huawei switches (5700/5720/5735), and Cisco ASR 903 routers.