Sandeep Kumar
ID: CCE913551
Sandeep Kumar
ID: CCE913551
Sandeep Kumar
ID: CCE913551
Employment History
2021
AS
Accenture Solutions Pvt Ltd
30th Aug 2021 to 6th Oct 2025
Team lead
30th Aug 2021 to 6th Oct 2025
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Roles & Responsibility
As a BPO Team Lead, I spearheaded a team to optimize claims processing by identifying process risks and conducting forecast vs. completion analyses, driving actionable insights. Led process improvements and ideation initiatives, enhancing operational efficiency and uncovering automation opportunities. Managed performance reviews, staffing plans, and escalation protocols to ensure seamless operations and client satisfaction. Successfully managed client relationships, coordinating training, recruitment, and scheduling. Developed strong stakeholder partnerships by addressing challenges arising from process design and controllable factors, fostering transparent communication and continuous improvement.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- • Cross-Functional Team Leadership
Supporting Documents
2019
CT
Cognizant Technology Solutions India Pvt Ltd
3rd Jun 2019 to 27th Aug 2021
Subject Matter Expertise
3rd Jun 2019 to 27th Aug 2021
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Roles & Responsibility
Subject Matter Expert – BPO Department
Lead and manage end-to-end FNOL processes across Property, General Liability, and Environmental lines, ensuring efficient workflow and timely resolution. Oversee vendor billing and field investigations, prioritizing critical payments. Prepare and submit training reports to onshore teams, driving continuous improvement. Optimize process workflows, address queries, and maintain RCA trackers for quality enhancements. Facilitate daily team huddles and coordinate with onshore trainers to promote clear communication and knowledge sharing, ensuring consistent alignment with updated processes and standards.
Skills
- Claims Handling
- Team Building
- Excellent problem-solving, debugging, and analytical skills.
- Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Supporting Documents
2014
ES
Exl service private limited
8th Sep 2014 to 27th May 2019
Senior executive
8th Sep 2014 to 27th May 2019
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Roles & Responsibility
Senior Executive – BPO Department
Led quality audits for onshore and offshore teams, ensuring strict adherence to checklist standards and consistent service delivery. Oversaw PSR file closures, New Loss Monitoring Reports, External Distribution, and CBPU ABP/MBP processes, maintaining regulatory compliance and process integrity. Analyzed daily, weekly, and monthly client data to identify trends, optimize operational efficiency, and inform strategic decision-making. Demonstrated strong coordination skills in managing data workflows and supporting cross-functional teams to achieve service excellence and client satisfaction.
Skills
- Claims Handling
- Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
Supporting Documents
2011
GI
Genpact india pvt ltd
19th Jan 2011 to 12th Nov 2013
Senior associate
19th Jan 2011 to 12th Nov 2013
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Skills
- Policy Analysis
Supporting Documents
