Sandeep Kumar
ID: CCE913551
Sandeep Kumar
ID: CCE913551
- India
Sandeep Kumar
ID: CCE913551
Employment History
Accenture Solutions Pvt LtdInvite company
30th Aug 2021 to 6th Oct 2025
Team lead
30th Aug 2021 to 6th Oct 2025
Salary Package
Salary Hidden
Roles & Responsibility
As a BPO Team Lead, I spearheaded a team to optimize claims processing by identifying process risks and conducting forecast vs. completion analyses, driving actionable insights. Led process improvements and ideation initiatives, enhancing operational efficiency and uncovering automation opportunities. Managed performance reviews, staffing plans, and escalation protocols to ensure seamless operations and client satisfaction. Successfully managed client relationships, coordinating training, recruitment, and scheduling. Developed strong stakeholder partnerships by addressing challenges arising from process design and controllable factors, fostering transparent communication and continuous improvement.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- • Cross-Functional Team Leadership
Supporting Documents
Verification Pending
Cognizant Technology Solutions India Pvt LtdInvite company
3rd Jun 2019 to 27th Aug 2021
Subject Matter Expertise
3rd Jun 2019 to 27th Aug 2021
Salary Package
Salary Hidden
Roles & Responsibility
Subject Matter Expert – BPO Department Lead and manage end-to-end FNOL processes across Property, General Liability, and Environmental lines, ensuring efficient workflow and timely resolution. Oversee vendor billing and field investigations, prioritizing critical payments. Prepare and submit training reports to onshore teams, driving continuous improvement. Optimize process workflows, address queries, and maintain RCA trackers for quality enhancements. Facilitate daily team huddles and coordinate with onshore trainers to promote clear communication and knowledge sharing, ensuring consistent alignment with updated processes and standards.
Skills
- Claims Handling
- Team Building
- • Excellent problem-solving, debugging, and analytical skills.
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Supporting Documents
Verification Pending
Exl service private limitedInvite company
8th Sep 2014 to 27th May 2019
Senior executive
8th Sep 2014 to 27th May 2019
Salary Package
Salary Hidden
Roles & Responsibility
Senior Executive – BPO Department Led quality audits for onshore and offshore teams, ensuring strict adherence to checklist standards and consistent service delivery. Oversaw PSR file closures, New Loss Monitoring Reports, External Distribution, and CBPU ABP/MBP processes, maintaining regulatory compliance and process integrity. Analyzed daily, weekly, and monthly client data to identify trends, optimize operational efficiency, and inform strategic decision-making. Demonstrated strong coordination skills in managing data workflows and supporting cross-functional teams to achieve service excellence and client satisfaction.
Skills
- Claims Handling
- • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Supporting Documents
Verification Pending
Genpact india pvt ltdInvite company
19th Jan 2011 to 12th Nov 2013
Senior associate
19th Jan 2011 to 12th Nov 2013
Salary Package
Salary Hidden
Skills
- Policy Analysis
Supporting Documents
Verification Pending
