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Sandeep Kumar

Sandeep Kumar

ID: CCE913551

Sandeep Kumar

ID: CCE913551

  • India
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Sandeep Kumar

Sandeep Kumar

ID: CCE913551

    Covah Sponser

    About Sandeep Kumar

    Experienced Team Lead with a proven track record at Accenture, specializing in managing claims operations teams. Adept at coordinating workflows, driving team performance, and ensuring efficient claims processing. Committed to fostering collaborative environments that enhance productivity and deliver consistent results. Skilled in leadership and operational management within high-demand settings, with a focus on accuracy and timely resolution of claims.

    Covah Sponser

    Employment History

    2021
    AS

    Accenture Solutions Pvt Ltd

    30th Aug 2021 to 6th Oct 2025

    Team lead

    30th Aug 2021 to 6th Oct 2025

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    Salary Package

    Salary Hidden

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    Roles & Responsibility

    As a BPO Team Lead, I spearheaded a team to optimize claims processing by identifying process risks and conducting forecast vs. completion analyses, driving actionable insights. Led process improvements and ideation initiatives, enhancing operational efficiency and uncovering automation opportunities. Managed performance reviews, staffing plans, and escalation protocols to ensure seamless operations and client satisfaction. Successfully managed client relationships, coordinating training, recruitment, and scheduling. Developed strong stakeholder partnerships by addressing challenges arising from process design and controllable factors, fostering transparent communication and continuous improvement.

    Skills

    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
    • • Cross-Functional Team Leadership

    Supporting Documents

      empolyment documents 0
    2019
    CT

    Subject Matter Expertise

    3rd Jun 2019 to 27th Aug 2021

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    Salary Package

    Salary Hidden

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    Roles & Responsibility

    Subject Matter Expert – BPO Department Lead and manage end-to-end FNOL processes across Property, General Liability, and Environmental lines, ensuring efficient workflow and timely resolution. Oversee vendor billing and field investigations, prioritizing critical payments. Prepare and submit training reports to onshore teams, driving continuous improvement. Optimize process workflows, address queries, and maintain RCA trackers for quality enhancements. Facilitate daily team huddles and coordinate with onshore trainers to promote clear communication and knowledge sharing, ensuring consistent alignment with updated processes and standards.

    Skills

    • Claims Handling
    • Team Building
    • Excellent problem-solving, debugging, and analytical skills.
    • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i

    Supporting Documents

      empolyment documents 0
    2014
    ES

    Exl service private limited

    8th Sep 2014 to 27th May 2019

    Senior executive

    8th Sep 2014 to 27th May 2019

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    Salary Package

    Salary Hidden

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    Roles & Responsibility

    Senior Executive – BPO Department Led quality audits for onshore and offshore teams, ensuring strict adherence to checklist standards and consistent service delivery. Oversaw PSR file closures, New Loss Monitoring Reports, External Distribution, and CBPU ABP/MBP processes, maintaining regulatory compliance and process integrity. Analyzed daily, weekly, and monthly client data to identify trends, optimize operational efficiency, and inform strategic decision-making. Demonstrated strong coordination skills in managing data workflows and supporting cross-functional teams to achieve service excellence and client satisfaction.

    Skills

    • Claims Handling
    • Ability to work independently and as part of a team, delivering projects on time with a focus on performance and scalability.
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i

    Supporting Documents

      empolyment documents 0
    2011
    GI

    Genpact india pvt ltd

    19th Jan 2011 to 12th Nov 2013

    Senior associate

    19th Jan 2011 to 12th Nov 2013

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    Salary Package

    Salary Hidden

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    Skills

    • Policy Analysis

    Supporting Documents

      empolyment documents 0
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