Sandeep Guin

Delivered recommendations to long-term accounts to promote brand awareness to key audience. Built and preserved relationships with new and existing clients while providing high level of expertise. Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance. Succeeded sales team of 20+ personnel, achieving growth and successfully hitting sales target. Continuously updated knowledge of industry trends and developments to ensure clients received the most up-to-date advice and guidance. Planned and executed strategic business plan that expanded the company's customer base and ensured its strong presence. Developed and accomplished sales pipeline that tracked customer information and sales activities.

Developed & continued strong relationships with customers to ensure their satisfaction & loyalty. Collaborated with multidisciplinary teams to optimize operational efficiency through cross functional initiatives. Identified opportunities to cross-sell or upsell products or services to existing clients, and maximized revenue potential. Built and kept relationships with new and existing clients while providing high level of expertise. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.

Enhanced customer satisfaction by efficiently handling high volume of inbound calls and addressing their banking needs. Managed customer complaints and grievances effectively and efficiently by promptly escalating issues to higher authorities whenever necessary. Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs. Educated clients on available products and services, promoting cross-selling opportunities to benefit both the bank and customers.

Developed and implemented data quality checks to ensure accuracy and completeness of data. Conducted extensive cost analysis to ensure that the best products were purchased at the best price. Developed & upheld strong relationship with existing suppliers to ensure timely delivery of stocks. Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.