Sana Altaf

Responsible for managing customer interactions via chat, addressing inquiries related to products, and ensuring prompt resolution of issues. Provide accurate information, troubleshoot concerns, and maintain high customer satisfaction through effective communication and problem-solving skills. Collaborate with relevant teams to escalate complex cases and follow up to guarantee issue closure, enhancing overall customer experience.

Responsible for addressing customer, partner, and owner inquiries related to the app, ensuring clear and accurate communication. Manage order cancellations efficiently while maintaining a positive reputation for the company. Provide timely resolutions to enhance user satisfaction and support seamless operational flow. Demonstrate professionalism and accountability in all interactions, contributing to overall customer experience and brand trust.

I was handling call and chats of customer queries and help them out