Samil Monga

Led the Principal Nodal Officer (PNO) team, the apex grievance redressal channel of the bank, responsible for resolving the most critical and escalated customer complaints with precision and regulatory compliance  Responsible for handling Senior Supervisory Manager (SSM) cases to ensure corrective closure of complaints.  Managed end-to-end resolution of high-priority and escalated customer grievances, serving as the final authority before regulatory intervention.