Sakshi Gupta

Facilitated team meetings to discuss goals and address operational challenges. Monitored staff performance and provided feedback on areas of improvement. Created detailed reports outlining key metrics, such as walk-in and revenue generated by the leads and conversion rates. Trained new employees to meet job requirements. Manage dialer operations.

Managed patient enquiries, providing detailed information about the available treatments. Coordinated with patients to schedule consultations and appointments with relevant healthcare specialists. Followed up with leads to ensure timely conversion of enquiries into confirmed appointments & surgeries. Coordinated with doctors, clinics, and internal departments for smooth surgery scheduling and patient onboarding.

Managed fresh client enquiries and converted leads into confirmed appointments. Engaged with prospective clients, understood their requirements, and scheduled appointments accordingly. Maintained strong follow-up with new enquiries to maximize appointment bookings.