Sakshi Gautam
ID: CCE639393
Sakshi Gautam
ID: CCE639393
- CRM, BBC India Group
About Sakshi Gautam
Results-driven Operations & CRM Executive with 4+ years of experience in Operations Management, CRM Administration, MIS Reporting, Customer Coordination, Process Management, and Business Operations. Experienced in managing Salesforce-based CRM systems, maintaining data accuracy, generating MIS reports, tracking operational KPIs, and supporting business performance through data-driven reporting and process execution. Strong expertise in workflow management, stakeholder coordination, reporting, documentation, customer relationship management, and cross-functional collaboration. Recognized for strong analytical thinking, problem-solving abilities, and attention to detail in fast-paced operational environments.

Employment History
BBC India Group
1st Jun 2025 to Present

Education
Bachelor Of Commerce (B.com)
Chaudhary Ranbir Singh University
3rd Jul 2018 to 10th Jun 2021
MBA (General Management)
Shoolini university
28th Feb 2025 to Invalid date (Expected)
Expertise
Customer Relationship Management
5/5
Problem Solving
5/5
Business Reporting
5/5
Dispatch Coordination
5/5
Reporting & Documentation
5/5
Stakeholder Management
5/5
Cross-functional Coordination
5/5
Operations Management
5/5
Process Improvement
5/5
Workflow Coordination
5/5
MIS Reporting
5/5
SalesForce CRM
5/5
Process Management
4/5
KPI Tracking
4/5
Data Analysis & Reporting
4/5
Business Operations
4/5
Ms excel
4/5
Google Sheets
4/5
Inventory Management
4/5
CRM Administration
3/5
Lingo
English
Verbal
3/5
Written
3/5
Hindi
Verbal
5/5
Written
5/5