saida zainab
ID: CCE532852
saida zainab
ID: CCE532852
- Customer services coordinator, Creditspring
About saida zainab
Results-driven professional with 8+ years of experience in global organisations including Amazon, CrediSpring, One Savings Bank, Concentrix, and M-Panels, now transitioning into Data Analytics and Business Intelligence. Combining deep expertise in customer success, CRM strategy, and operational analysis with newly acquired skills in Python, SQL, Excel, Power BI, Tableau, and Machine Learning. Proven ability to drive CSAT above 90%, improve FCR by 15–20%, and reduce AHT by 10–15%. Passionate about leveraging data-driven insights to solve business problems and improve decision-making.

Employment History
Creditspring
21st Oct 2025 to Present
CrediSpring
1st Oct 2025 to Present
Customer relationship excucative
1st Oct 2025 to Present
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Customer relationship excucative
1st Jul 2021 to 1st Oct 2025
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Business development
1st Sep 2020 to 1st Jul 2021
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Live Space Interiors
1st Feb 2020 to 1st Jun 2020
Business development
1st Feb 2020 to 1st Jun 2020
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One Savings Bank
1st Nov 2016 to 1st Apr 2018
Customer relationship excucative
1st Nov 2016 to 1st Apr 2018
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Concentrix
1st Oct 2014 to 1st Oct 2016
Customer relationship excucative
1st Oct 2014 to 1st Oct 2016
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Roles & Responsibility
