saida zainab

Results-driven professional with 8+ years of experience in global organisations including Amazon, CrediSpring, One Savings Bank, Concentrix, and M-Panels, now transitioning into Data Analytics and Business Intelligence. Combining deep expertise in customer success, CRM strategy, and operational analysis with newly acquired skills in Python, SQL, Excel, Power BI, Tableau, and Machine Learning. Proven ability to drive CSAT above 90%, improve FCR by 15–20%, and reduce AHT by 10–15%. Passionate about leveraging data-driven insights to solve business problems and improve decision-making.