Sahnoor Fatma

Results-driven Application Support Engineer with 5+ years of experience in SaaS-based enterprise environments across logistics and telecom domains. Skilled in end-to-end incident management, root cause analysis (RCA), REST API validation, and real-time log monitoring using industry-standard observability tools. SQL querying, AWS basics, and CI/CD pipelines. Consistent track record of maintaining SLA compliance, reducing MTTR, and driving high client satisfaction scores for MNC partners. Proactive collaborator across Dev, QA, and IT teams throughout the SDLC.