Sahnoor Fatma
ID: CCE473756
Sahnoor Fatma
ID: CCE473756
About Sahnoor Fatma
Results-driven Application Support Engineer with 5+ years of experience in SaaS-based enterprise environments across logistics and telecom domains. Skilled in end-to-end incident management, root cause analysis (RCA), REST API validation, and real-time log monitoring using industry-standard observability tools. SQL querying, AWS basics, and CI/CD pipelines. Consistent track record of maintaining SLA compliance, reducing MTTR, and driving high client satisfaction scores for MNC partners. Proactive collaborator across Dev, QA, and IT teams throughout the SDLC.

Employment History
Ecom Express Ltd.
1st Dec 2023 to 1st Apr 2025
Application support engineer
1st Dec 2023 to 1st Apr 2025
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Salary Hidden
Roles & Responsibility
Skills
- Incident reporting
- Engineering product parts
- Email Validation
FarEye Technologies Pvt. Ltd.
1st Nov 2020 to 1st Oct 2023
Technical support
1st Nov 2020 to 1st Oct 2023
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Roles & Responsibility
Skills
- Engineering product parts
- Good learning
- Virtual machine
- Excellent knowledge of basic computer applications (MS
Orion innovation
1st Jul 2019 to 1st Jan 2020
Noc engineer
1st Jul 2019 to 1st Jan 2020
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Salary Hidden
Roles & Responsibility
Skills
- Virtual machine
MCM Telecom Equipment Pvt. Ltd.
1st Jan 2017 to 1st Sep 2017
Quality tester
1st Jan 2017 to 1st Sep 2017
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Salary Hidden
Roles & Responsibility
Skills
- Incident reporting
- Good learning
- Virtual machine

Education
BTech
Integral University
4th Jun 2012 to 2nd May 2016
B.Tech – Electronics & Communication Engineering
Integral University, Lucknow
1st Jan 2012 to 1st Jan 2016
Expertise
Client handling
5/5
Product Training & Cross-team Collaboration
5/5
Monitoring: New Relic
5/5
ITSM & PM: JIRA
5/5
FreshDesk
5/5
Postman
5/5
Kibana
4/5
Grafana
4/5
Periscope
4/5
Putty
4/5
MySQL Workbench
4/5
Lingo
English (Professional)
Verbal
3/5
Written
2/5
Hindi (Native)
Verbal
5/5
Written
5/5