Sahil Ansari

Provide phone support to members aged 65+, actively listening to assess and address their needs. Assist with inquiries regarding insurance plans, medications, hospital bills, and healthcare providers, including primary care physicians and specialists. Communicate clearly and empathetically to guide members through complex healthcare processes, ensuring efficient resolution and enhancing overall member satisfaction and care experience.

Provided customer support through calls and chat in a blended process, delivering timely and effective assistance. Handled inquiries, resolved issues, and ensured high customer satisfaction by maintaining clear communication and demonstrating problem-solving skills. Adapted to diverse customer needs while adhering to company policies and quality standards. Collaborated with team members to improve service efficiency and contribute to continuous process enhancement.