Sagar Bhatnagar

Extensive experience in managing IT Systems & IT Operations; executing 360-degree IT Infrastructure. Experience in Multinational Industries. Proficient in leading cross-cultural teams to deliver timely technology support. Targeting senior-level assignments. * Network and System Administration: - Manage and maintain company network infrastructure, including routers, switches, firewalls, and VPNs. - Monitor network performance and troubleshoot connectivity issues to ensure uptime and reliability. - Managing Operation hardware like servers, network devices (routers, switches, firewalls), desktop and laptop computers, printers, and other peripherals etc. - Coordinating with Finance team for the Business requirement - Implement and enforce IT security policies and procedures to protect company data and systems. - Preparing Polices & Procedure (SOP) for the smooth operation & zero downtime. - Maintain accurate documentation of IT systems, configurations, procedures, and user guides. - Generate reports on IT performance metrics, incident trends, and project status for management review. - Develop and update technical documentation to facilitate knowledge sharing and operational continuity. - BioTime Door Access Control & Time Attendance System - Grandstream IP PBX System - Structured cabling & Network design * IT Auditing - Analyze processes & performances and ensure that they follow policies, procedures & best practices. - Give recommendations for the processes and systems to run accurately and efficiently. * IT Network Architecture design & implementation - - Provide Network design, structured cabling, Power & cooling requirement, Rack spacing etc. Provide IT security solutions. * IT Systems & Solution support - - Understand business requirements and provide IT solutions & recommendations. - End-to-End IT solutions with best practices. * Odoo-ERP Development, website development, Apps configuration and management * Oversaw daily operations of a 30-35 engineers L1 support team, ensuring timely issue resolution, skill development, streamlining incident, performance monitoring, process optimization to achieve 99%+ SLA compliance and adherence to ITIL best practices Managed end-to-end IT infrastructure operations including network administration, servers, firewalls, VPNs, desktops, laptops, peripherals, and security systems. Designed and implemented network architecture, structured cabling, IT solutions, and security practices to ensure high availability and reliability. Developed SOPs, policies, documentation, audits, and performance reports to maintain operational excellence and compliance. - Managed IT systems including IP PBX, biometric access control, ERP, website, and application configurations. Collaborated with business and finance teams to deliver technology solutions aligned with organizational requirements. - Led a 30–35 member L1 support team, optimizing processes, incident management, and service delivery while maintaining 99%+ SLA compliance based on ITIL best practices.