Sagar Bhatnagar
ID: CCE082040
Sagar Bhatnagar
ID: CCE082040
- IT coordinator, Marakez Facility Management
- Uttar Pradesh, India
About Sagar Bhatnagar
Extensive experience in managing IT Systems & IT Operations; executing 360-degree IT Infrastructure. Experience in Multinational Industries. Proficient in leading cross-cultural teams to deliver timely technology support. Targeting senior-level assignments. * Network and System Administration: - Manage and maintain company network infrastructure, including routers, switches, firewalls, and VPNs. - Monitor network performance and troubleshoot connectivity issues to ensure uptime and reliability. - Managing Operation hardware like servers, network devices (routers, switches, firewalls), desktop and laptop computers, printers, and other peripherals etc. - Coordinating with Finance team for the Business requirement - Implement and enforce IT security policies and procedures to protect company data and systems. - Preparing Polices & Procedure (SOP) for the smooth operation & zero downtime. - Maintain accurate documentation of IT systems, configurations, procedures, and user guides. - Generate reports on IT performance metrics, incident trends, and project status for management review. - Develop and update technical documentation to facilitate knowledge sharing and operational continuity. - BioTime Door Access Control & Time Attendance System - Grandstream IP PBX System - Structured cabling & Network design * IT Auditing - Analyze processes & performances and ensure that they follow policies, procedures & best practices. - Give recommendations for the processes and systems to run accurately and efficiently. * IT Network Architecture design & implementation - - Provide Network design, structured cabling, Power & cooling requirement, Rack spacing etc. Provide IT security solutions. * IT Systems & Solution support - - Understand business requirements and provide IT solutions & recommendations. - End-to-End IT solutions with best practices. * Odoo-ERP Development, website development, Apps configuration and management * Oversaw daily operations of a 30-35 engineers L1 support team, ensuring timely issue resolution, skill development, streamlining incident, performance monitoring, process optimization to achieve 99%+ SLA compliance and adherence to ITIL best practices Managed end-to-end IT infrastructure operations including network administration, servers, firewalls, VPNs, desktops, laptops, peripherals, and security systems. Designed and implemented network architecture, structured cabling, IT solutions, and security practices to ensure high availability and reliability. Developed SOPs, policies, documentation, audits, and performance reports to maintain operational excellence and compliance. - Managed IT systems including IP PBX, biometric access control, ERP, website, and application configurations. Collaborated with business and finance teams to deliver technology solutions aligned with organizational requirements. - Led a 30–35 member L1 support team, optimizing processes, incident management, and service delivery while maintaining 99%+ SLA compliance based on ITIL best practices.

Employment History
Marakez Facility Management
3rd Jan 2023 to Present
IT coordinator
3rd Jan 2023 to Present
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Roles & Responsibility
Skills
- IT Hardware Support
- IT Infrastructure Management
- Time Management
- communication skills
- ITIL Framework
- IT asset management
- technical troubleshooting
- Active directory, Exchange, SharePoint
- Website Content Management
- Office 365 Support & Outlook Configuration
- Cybersecurity Awareness

Education
Master of Computer Application in computer science and IT
Dewan Institute Of Management Studies, Meerut
6th Apr 2020 to 31st May 2022
Bachelor of Computer Application (BCA) in Computer Science Engineering
Beacon institute of technology
2nd Apr 2015 to 31st May 2018
Expertise
IT asset management
5/5
SOP( Standard Operating Procedures)
4/5
Office 365 Support & Outlook Configuration
4/5
IT Policies
4/5
IT Security Best Practices
4/5
Business Continuity Process (BCP)
4/5
Backup and Disaster Recovery Planning
4/5
IT Budgeting
4/5
Outlook configuration & troubleshooting
4/5
IT Asset Tracking
4/5
IT documentation
4/5
Attendance & Time Management
4/5
Active directory, Exchange, SharePoint
4/5
Active Directory & Office 365 Administration
4/5
IT Hardware Support
3/5
Network Administration & Troubleshooting
3/5
IT Infrastructure Management
3/5
Lingo
English (Advanced)
Verbal
5/5
Written
5/5
Hindi & English
Verbal
5/5
Written
5/5