Sagar Arora

I have extensive professional experience in IT Service Management (ITSM), delivering reliable, customer-focused IT services aligned with business objectives. My background spans the full IT service lifecycle, including service strategy, design, transition, operation, and continual service improvement, with a strong foundation in ITIL best practices. I have consistently worked to ensure that IT services are stable, cost-effective, and capable of supporting organizational growth, digital transformation, and operational excellence. Throughout my career, I have been responsible for managing and improving core ITSM processes such as Incident Management, Problem Management, Change Management, Service Request Management, and Service Level Management. I have played a key role in establishing structured processes to reduce service disruptions, improve response and resolution times, and enhance end-user satisfaction. By implementing standardized workflows and clear escalation paths, I have helped organizations minimize downtime and maintain high availability of critical business systems.