Operations Manager with 15+ years of experience in BPO, banking, telecom, and healthcare operations. Expertise in SLA management, revenue generation, compliance, P&L oversight, team leadership, operational reporting, and client relationship management. Adept at leading large multi-site teams, implementing process improvements, and coaching staff to exceed performance targets. Skilled in budgeting, forecasting, KPI tracking, employee engagement, and driving operational excellence in healthcare and banking sectors.
