Rutvik Shivalkar
ID: CCE789649
Rutvik Shivalkar
ID: CCE789649
- Customer service specialist, Orange
- Maharashtra, India
Rutvik Shivalkar
ID: CCE789649
- Customer service specialist, Orange
About Rutvik Shivalkar
Dynamic Service Management Specialist with a proven track record at ORANGE BUSINESS SERVICES, excelling in incident management and customer satisfaction. Expert in asset management and skilled in leveraging Power BI dashboards to drive efficiency. Passionate about enhancing service quality and fostering strong client relationships for optimal results.
Employment History
OrangeInvite company
22nd Sep 2022 to Present
Customer service analyst
22nd Sep 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Managed diverse service requests, ensuring timely resolution and achieving high customer satisfaction. • Analyzed comprehensive service trends to pinpoint areas for improvement and implement efficiency-driven solutions. • Facilitated seamless communication channels between clients and technical support teams, ensuring effective issue resolution. • Implemented best practices for incident management, significantly enhancing service quality and operational effectiveness. • Provided exceptional customer service, proficiently responding trext inquiries and resolving complex issues in a timely manner.
Skills
- Customer Facing Roles
- ITIL Certified
- Process Improvement
- Service Management
- PowerBI
- Incidents
Verification Pending
Orange Business ServicesInvite company
1st Sep 2022 to Present
Hand Over To Operation Manager
1st Sep 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Verified and uploaded device details into internal tools and customer platforms, ensuring 100% data accuracy. • Coordinated with cross-functional teams to uphold data integrity and rectify discrepancies across systems. • Identified and corrected critical discrepancies in device data, significantly enhancing reliability across various systems.
Skills
- Cross Functional Team Building
- Customer Facing Roles
- Customer Satisfaction
- Data Cleaning
- Service-now.com
- Excel
- delivery
Verification Pending
Asset manager
1st Sep 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Conducted daily calls with customers to highlight asset-related issues, provide updates, and drive timely resolution. Coordinated with cross-functional teams to correct discrepancies, streamline handover, and maintain seamless operations. Captured customer requests for new features, and coordinated with internal teams to implement enhancements, improving efficiency and user experience. Managed the end-to-end lifecycle of IT and physical assets, including tracking and decommissioning.
Skills
- Asset Management
- Cross Functional Relationships
- Customer-focused Service
- Service-now.com
- Audit management
Verification Pending
Education
Bachelor of Engineering in EXTC
K.C. College of Engineering & Management Studies &
22nd Aug 2019 to 1st May 2022 (Expected)
COMPUTER ENGINEERING
M.H Saboo Siddik Polytechnic
22nd Jun 2017 to 1st May 2019 (Expected)
Expertise
Incident Management
5/5
Customer satisfaction measurement
5/5
Customer Relationship Management
5/5
Service Level Management
5/5
Asset Management
5/5
Configuration management
4/5
Power BI dashboards
4/5
Lingo
English
Verbal
4/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Marathi
Verbal
5/5
Written
5/5
