Rupesh Pakare

Service Recovery–CMS Downloading & Complaint Management Complaint Downloading & Assignment Process Log in to the CMS Portal using authorized credentials. Review pending cases and initiate complaint downloading. Monitor and download complaints from 24 designated portals. Ensure all assigned cases are downloaded and cleared before 5:00 PM daily. Assign complaints to the respective teams for further action. MIS Reporting Prepare and maintain daily MIS reports for all downloaded and processed cases. Share regular updates and status reports with clients. Track complaint progress and ensure timely reporting. Complaint Categories Handled Fresh Complaint FRC Complaint Additional Query Advisory Issued 13(1) Issued 13(1) Issued / Fresh Complaint Advisory Issued / Fresh Complaint Key Responsibilities Complaint monitoring and downloading through CMS. Case assignment and pendency management. Daily MIS preparation and client reporting. Ensuring timely closure and adherence to service-level requirements.