Runzhun Malgam

Roles & Responsibility

As a Customer Experience Specialist in the Operations department, I engaged directly with customers to address their inquiries and concerns promptly and effectively. Responsibilities include managing multiple chat interactions simultaneously, ensuring a seamless and positive experience. I also identify opportunities to upsell and cross-sell products or services, contributing to revenue growth while maintaining high customer satisfaction. This role requires excellent communication skills, multitasking ability, and a customer-focused mindset to enhance overall operational success.