Rudra Mishra
ID: CCE085630
Rudra Mishra
ID: CCE085630
- Customer Success Associate , Phool.co
- Uttar Pradesh, India
Rudra Mishra
ID: CCE085630
- Customer Success Associate , Phool.co

About Rudra Mishra
I make sure things don't fall through the cracks. Currently working at Phool.co, handling customer success and operations. My work involves managing Blinkit operations pan-India, solving customer issues across calls/emails/social media, updating Shopify listings, and coordinating with multiple teams to keep everything running smoothly. I've learned to stay calm during Diwali chaos, maintain 90%+ CSAT even when things get messy, I also write product descriptions, manage vendor relationships, and handle basic Instagram management. What I'm good at: organizing chaos, following up relentlessly, talking to customers like real people, and making sure no one's left hanging. What I enjoy: fast-paced environments, cross-functional work, learning new tools, and roles where I can actually see the impact of my work.
Employment History
Phool.coInvite company
1st Sep 2023 to Present
Customer Success Associate
1st Sep 2023 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Customer Success Associate – Marketing & Communication As a Customer Success Associate at Phool.co, I ensure seamless customer experience and operational efficiency across pan-India Blinkit operations. I handle multi-channel customer interactions—calls, emails, social media—resolving issues promptly while maintaining 90%+ CSAT. I update Shopify listings, manage vendor relationships, and support basic Instagram management. Skilled in cross-functional coordination, I excel at organizing complex workflows, relentless follow-up, and delivering personalized customer communication. Thriving in fast-paced settings, I drive impactful, customer-centric solutions that uphold brand reputation and operational excellence.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
