Rohit Sharma

Simplified complex insurance processes for clear patient understanding. Managed high-volume client email with precision and timeliness. Proactively nurtured key customer relationships to boost retention. Coordinated with corporate and brokers to align on client objectives. Fostered strong customer loyalty through consistent, reliable support.

Performed precise data annotation for insurance claims from major providers (TATA AIA, ICICI Lombard, Aditya Birla). Expertly processed and annotated reimbursement and cashless claim data within Excel. Trained and onboarded new team members on project guidelines and claims processing procedures. Collaborated effectively within a team to consistently meet and exceed project targets. Annotated and categorized medical codes using the ICD panel in Digi Tariff (HDFC Ergo).

Advised patients on medication usage and product selection for a digital pharmacy platform. Resolved patient medication inquiries with accurate, timely information. Ensured all listed medications and products met strict safety and efficacy standards. Maintained and verified the accuracy of all digital pharmaceutical content and information.

Scheduled appointments with healthcare professionals to educate on new product launches. Analysed market trends and competitor data to adjust sales strategies and exceed targets. Identified new business opportunities to expand market presence with hospitals and medical centres.