Rohit Rawat

Managed day-to-day hub and delivery operations to ensure timely order fulfillment and smooth workflow. Supervised delivery executives/riders, including attendance, shift allocation, and performance monitoring. Coordinated with internal teams for order dispatch, inventory movement, and operational efficiency. Maintained delivery SLAs, productivity targets, and customer satisfaction standards. Monitored hub performance metrics such as order accuracy, on-time delivery, and rider productivity. Assisted in manpower planning, onboarding, and training of new delivery staff. Ensured adherence to company SOPs, safety guidelines, and operational processes. Worked in fast-paced and high-pressure environments while maintaining operational efficiency.

Employment Description: Responsible for overseeing daily operations within the dark store to ensure efficient workflow and optimal inventory management. Manage and lead a team to achieve operational targets, maintain high standards of safety, quality, and customer satisfaction. Coordinate staffing, training, and performance monitoring to foster a productive work environment. Analyze key metrics to identify areas for improvement and implement strategies to enhance overall store performance. Collaborate with cross-functional teams to support business objectives and drive continuous operational excellence.