
Rohit Gupta
ID: CCE757822
Rohit Gupta
ID: CCE757822
- Customer support manager, iCORets pvt ltd
- Delhi, India

Rohit Gupta
ID: CCE757822
- Customer support manager, iCORets pvt ltd

About Rohit Gupta
Experienced Customer Support Manager at ICORETS Private Limited, specializing in customer service operations, team leadership, and customer satisfaction. Skilled in managing support teams, optimizing service processes, and using CRM tools to enhance the customer experience. Passionate about delivering high-quality service and driving customer loyalty through effective communication and problem-solving.
Employment History

iCORets pvt ltdInvite company
12th Dec 2024 to Present
Customer support manager
12th Dec 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Managing Customer Support Team – Leading and training customer service representatives. Handling Customer Queries – Ensuring quick and efficient resolution of customer questions via chat, email, or phone. Managing Warehouse Storage, inventory Management, Shipping and Receiving, Stock Counting, Quality Control, Packaging And etc. Order & Refund Management – Overseeing returns, refunds, and order-related issues. Collaboration with Other Teams – Working with logistics, sales, and marketing teams to address customer concerns effectively.
Verification Pending

Bharti airtelInvite company
1st Aug 2024 to 31st Oct 2024
Assitant manager
1st Aug 2024 to 31st Oct 2024
Salary Package
Salary Hidden
Roles & Responsibility
Managing the sales process for new prospects, from initial contact through to closure. Maintaining 52 wireman and engineer’s attendance. Managing Warehouse Storage, inventory Management, Shipping and Receiving, Stock Counting, Quality Control, Packaging And etc. Driving sales through cloud calling and outbound calls.
Verification Pending

Vodafone India services pvt ltdInvite company
12th Jan 2015 to 26th Jul 2024
Team leader
12th Jan 2015 to 26th Jul 2024
Salary Package
Salary Hidden
Roles & Responsibility
Managing Ten associates Attendance. Planning Day routine with visits for COCP accounts. Achieving all revenue targets & objectives in line with the Area Business Plan. Managing Warehouse Storage, inventory Management, Shipping and Receiving, Stock Counting, Packaging And etc.
Verification Pending

McDonald'sInvite company
1st May 2012 to 16th Dec 2014
Verification Pending
Education
Bachelor of arts
Delhi University
1st Jan 2015 to 1st Jan 2017 (Expected)
Secondary School
Acharya Tulsi Sarvodya Bal Vidyalaya
1st Jan 2009 to 1st Jan 2012 (Expected)
Expertise
Time Management
0/5
Ability to Work under pressure
0/5
Teamwork
0/5
Problem Solving
0/5
Leadership
0/5
Effective Communication
0/5
Critical Thinking
0/5
Computer Skills
0/5
Inventory Management
0/5
Lingo
English (India)
Verbal
4/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
