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Rohit Gupta

Rohit Gupta

ID: CCE757822

Rohit Gupta

ID: CCE757822

  • Customer support manager, iCORets pvt ltd
  • Delhi, India
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Rohit Gupta

Rohit Gupta

ID: CCE757822

  • Customer support manager, iCORets pvt ltd
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About Rohit Gupta

Experienced Customer Support Manager at ICORETS Private Limited, specializing in customer service operations, team leadership, and customer satisfaction. Skilled in managing support teams, optimizing service processes, and using CRM tools to enhance the customer experience. Passionate about delivering high-quality service and driving customer loyalty through effective communication and problem-solving.

Employment History

2024
title

iCORets pvt ltdInvite company

12th Dec 2024 to Present

Customer support manager

12th Dec 2024 to Present

Salary Package

Salary Hidden

Roles & Responsibility

Managing Customer Support Team – Leading and training customer service representatives. Handling Customer Queries – Ensuring quick and efficient resolution of customer questions via chat, email, or phone. Managing Warehouse Storage, inventory Management, Shipping and Receiving, Stock Counting, Quality Control, Packaging And etc. Order & Refund Management – Overseeing returns, refunds, and order-related issues. Collaboration with Other Teams – Working with logistics, sales, and marketing teams to address customer concerns effectively.

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Verification Pending

2024
title

Bharti airtelInvite company

1st Aug 2024 to 31st Oct 2024

Assitant manager

1st Aug 2024 to 31st Oct 2024

Salary Package

Salary Hidden

Roles & Responsibility

Managing the sales process for new prospects, from initial contact through to closure. Maintaining 52 wireman and engineer’s attendance. Managing Warehouse Storage, inventory Management, Shipping and Receiving, Stock Counting, Quality Control, Packaging And etc. Driving sales through cloud calling and outbound calls.

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Verification Pending

2015
title

Vodafone India services pvt ltdInvite company

12th Jan 2015 to 26th Jul 2024

Team leader

12th Jan 2015 to 26th Jul 2024

Salary Package

Salary Hidden

Roles & Responsibility

Managing Ten associates Attendance. Planning Day routine with visits for COCP accounts. Achieving all revenue targets & objectives in line with the Area Business Plan. Managing Warehouse Storage, inventory Management, Shipping and Receiving, Stock Counting, Packaging And etc.

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Verification Pending

2012
title

McDonald'sInvite company

1st May 2012 to 16th Dec 2014

Cashier

1st May 2012 to 16th Dec 2014

Salary Package

Salary Hidden

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Verification Pending

Education

2017

Bachelor of arts

Delhi University

1st Jan 2015 to 1st Jan 2017 (Expected)

2012

Secondary School

Acharya Tulsi Sarvodya Bal Vidyalaya

1st Jan 2009 to 1st Jan 2012 (Expected)

Expertise

Time Management

0/5

Ability to Work under pressure

0/5

Teamwork

0/5

Problem Solving

0/5

Leadership

0/5

Effective Communication

0/5

Critical Thinking

0/5

Computer Skills

0/5

Inventory Management

0/5

Lingo

English (India)

Verbal

4/5

Written

5/5

Hindi

Verbal

5/5

Written

5/5

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