Riya Meshram

Managed all front-desk operations as the primary customer-facing representative, consistently maintaining high client satisfaction scores. Streamlined administrative workflows and documentation processes, reducing operational delays and improving overall office productivity. Designed compelling PowerPoint presentations for client proposals, directly supporting the sales team in closing high-value deals. Maintained and analysed CRM and customer datasets in MS Excel, producing weekly performance and sales reports for senior management. Coordinated between sales, logistics, and service departments to ensure timely and accurate delivery of client commitments. Handled customer complaints and queries professionally, applying conflict resolution techniques to ensure positive outcomes.

Provided inbound and outbound customer support for Jio subscribers, handling service queries, plan upgrades, and technical issue resolution. Managed a high volume of daily customer interactions across calls while maintaining quality service standards and low resolution times. Escalated unresolved issues to senior teams with accurate documentation, ensuring seamless handoffs and customer follow-through. Educated customers on Jio products, data plans, and self-service tools, effectively reducing repeat contact rates. Consistently met KPIs including Customer Satisfaction Score (CSAT) and First Call Resolution (FCR) targets.