Delivered expert phone support to UK banking customers, efficiently resolving inquiries related to transactions, money transfers, and debit card issues. Managed fraud detection and dispute resolution by identifying suspicious activities and adhering to safeguarding protocols. Ensured compliance with bank policies, risk controls, and data protection standards. Facilitated accurate escalation of complex cases, contributing to high customer satisfaction and consistently exceeding performance targets. Maintained professionalism and accuracy while handling sensitive information, reinforcing trust and service excellence.
