Ritika Priti

Managed end-to-end billing operations and resolved customer disputes, achieving consistent SLA adherence. Maintained accurate CRM records for 500+ customer interactions, transactions, and complaints monthly. Analyzed call data and customer feedback trends; reported insights to management for process improvement. Communicated product updates and new offerings to existing customers via targeted email campaigns. Prepared detailed internal reports on customer interactions for compliance and quality tracking.

Supervised daily branch operations and guided team members on task completion within set timelines. Processed and verified loan applications for accuracy, completeness, and regulatory compliance. Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate. Prepared monthly reports on loan performance metrics including delinquency rates and average days-to-close. Implemented productivity-enhancing technologies to streamline operational workflows.

Oversaw day-to-day operations; ensured all tasks and deliverables were completed within deadlines. Prepared GST reports, Income & Expense reports, and other financial documentation for management review. Managed cash handling and register operations with accuracy and integrity; identified and mitigated security risks. Developed and executed recruitment strategies to attract and onboard qualified operations staff.

Maintained accounts payable/receivable records and resolved discrepancies promptly. Assisted in preparation of financial statements, budgets, and forecasts for senior management. Generated periodic performance-vs-budget reports; submitted timely expense reports for team members. Handled customer billing queries and ensured account status updates were communicated accurately.

Compiled and maintained operational data in Excel spreadsheets for reporting and analysis. Prepared reports, presentations, and documentation for internal and client-facing use.