RP
Ritika Priti
ID: CCE152072
Ritika Priti
ID: CCE152072
- Maharashtra, India
About Ritika Priti
My name is Ritika Priti. I have completed my MBA in Finance and Marketing, and I have around 4 years of professional experience in back-office operations, customer relationship management, billing operations, and banking operations.

Employment History
2023
HH
Horizon Honda (MG Motors Dealership)
1st Jul 2023 to 1st Sep 2024
HR admin/executive
1st Jul 2023 to 1st Sep 2024
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Managed end-to-end billing operations and resolved customer disputes, achieving consistent SLA adherence. Maintained accurate CRM records for 500+ customer interactions, transactions, and complaints monthly. Analyzed call data and customer feedback trends; reported insights to management for process improvement. Communicated product updates and new offerings to existing customers via targeted email campaigns. Prepared detailed internal reports on customer interactions for compliance and quality tracking.
Skills
- Coordination and operation support
2022
ES
ESAF Small Finance Bank
1st May 2022 to 1st Aug 2022
Payment
1st May 2022 to 1st Aug 2022
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Supervised daily branch operations and guided team members on task completion within set timelines. Processed and verified loan applications for accuracy, completeness, and regulatory compliance. Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate. Prepared monthly reports on loan performance metrics including delinquency rates and average days-to-close. Implemented productivity-enhancing technologies to streamline operational workflows.
Skills
- Coordination and operation support
2021
MS
Mitratulya Samadhan Seva Pvt. Ltd.
1st Mar 2021 to 1st Mar 2022
ADMIN CUM BRANCH OPERATION MAGAEMENT
1st Mar 2021 to 1st Mar 2022
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Oversaw day-to-day operations; ensured all tasks and deliverables were completed within deadlines. Prepared GST reports, Income & Expense reports, and other financial documentation for management review. Managed cash handling and register operations with accuracy and integrity; identified and mitigated security risks. Developed and executed recruitment strategies to attract and onboard qualified operations staff.
Skills
- Coordination and operation support
2018
RS
RIAOM Services Pvt. Ltd.
1st Dec 2018 to 1st Jun 2019
ADMIN CUM BRANCH OPERATION MAGAEMENT
1st Dec 2018 to 1st Jun 2019
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Maintained accounts payable/receivable records and resolved discrepancies promptly. Assisted in preparation of financial statements, budgets, and forecasts for senior management. Generated periodic performance-vs-budget reports; submitted timely expense reports for team members. Handled customer billing queries and ensured account status updates were communicated accurately.
Skills
- Coordination and operation support
2015
RS
RN Singh & Co. Pvt. Ltd.
1st Jun 2015 to 1st Apr 2017
HR admin/executive
1st Jun 2015 to 1st Apr 2017
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Compiled and maintained operational data in Excel spreadsheets for reporting and analysis. Prepared reports, presentations, and documentation for internal and client-facing use.
Skills
- Coordination and operation support

Education
2019
MBA – Finance & Marketing
Institute of Management Studies, Ranchi
1st Jan 2017 to 1st Jan 2019
2014
MA – Economics
Ranchi Women's College, Ranchi
1st Jan 2012 to 1st Jan 2014
2012
BA – Economics
Nirmala College, Ranchi
1st Jan 2009 to 1st Jan 2012