Ritika Chandwani
ID: CCE538587
Ritika Chandwani
ID: CCE538587
- Rajasthan, India
Ritika Chandwani
ID: CCE538587

About Ritika Chandwani
Experienced and detail-oriented Senior Research Analyst with 4 years of expertise in delivering data-driven insights to support strategic business decisions. Proven track record in conducting in-depth market research, competitive analysis, and trend forecasting across diverse industries. Possesses strong skills in data collection, statistical analysis, and report writing, with a deep understanding of both qualitative and quantitative research techniques.
Employment History
Astegic Infosoft Pvt Ltd.Invite company
1st Jul 2021 to Present
Senior research analysts
1st Jul 2021 to Present
Roles & Responsibility
Working under the supervision of a Team Lead and handling all the client and internal tickets end to end. Process client tickets. Ensuring the quality of the data by performing the daily audits. Train team members and new joiners. Calculations of Due Date and Ensuring that SLA's are Being Adhered.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Girnar Car DekhoInvite company
1st May 2020 to 1st Jun 2021
Excutive Assistance
1st May 2020 to 1st Jun 2021
Roles & Responsibility
Responsible for enhancing customer retention by efficiently managing inbound and outbound customer queries. Generate business leads and coordinate with executives to drive sales opportunities. Assist customers with inquiries, complaints, billing issues, and provide detailed product/service information. Collect and relay customer feedback to support service quality improvements and product development. Demonstrate strong multitasking abilities and prioritize tasks effectively in a dynamic, fast-paced environment to ensure customer satisfaction and business growth.
Skills
- Responsible for enhancing customer retention by efficiently managing inbound and outbound customer queries Generate business leads and coordinate with executives to drive sales opportunities Assist customers with inquiries complaints billing issues and provide detailed productservice information Collect and relay customer feedback to support service quality improvements and product development Demonstrate strong multitasking abilities and prioritize tasks effectively in a dynamic fastpaced environment to ensure customer satisfaction and business growth
Verification Pending
Education
Bcom
(Highest)Jaipur National University
27th Dec 2018 to 27th Dec 2021
