Rishi Sharma

Direct operations team of 6 professionals, focused on attaining key business metrics, continuous improvement initiatives and achieving excellency, by taking meetings in the morning and sharing the expectations of the day, reviewing the same next day morning. Streamlined order processing workflows, enhancing accuracy and reducing turnaround time for customer deliveries. Coordinated cross- departmental communication, ensuring alignment between sales, inventory and shipping teams and efficient operations. Implemented data management practices using SAP systems to track orders, resulting in improved inventory visibility. Led initiatives to optimize order fulfillment process, significantly decreasing errors and enhancing customer satisfaction. Streamlined order processing systems to enhance accuracy and efficiency reducing lead times and improving customer satisfaction. Collaborated with cross-functional teams to resolve order discrepancies, ensuring timely fulfillment and maintaining strong client relationships. Implemented inventory management best practices, optimizing stock levels and minimizing excess inventory while supporting operational needs. Managed end to end import/export for multiple clients including coordinating with customs and agents and overseeing documentation process. Collecting, reviewing & preparing the forecast from the team and ensuring to achieve the targets. Working on the revenue part with monitoring of top line and bottom line.