Rinki Rana
ID: CCE052065
Rinki Rana
ID: CCE052065
- Crm manager, Maruti suzuki
- Delhi, India
Rinki Rana
ID: CCE052065
- Crm manager, Maruti suzuki
About Rinki Rana
I'm a passionate and results oriented, 2024 Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the Company.
Employment History
Maruti suzukiInvite company
2nd Apr 2024 to 23rd Mar 2025
Verification Pending
Maruti Suzuki Nexa AutomobilesInvite company
1st Apr 2024 to 1st Mar 2025
CRM
1st Apr 2024 to 1st Mar 2025
Salary Package
Salary Hidden
Roles & Responsibility
Managed end-to-end customer lifecycle including lead follow-ups, bookings, and post-delivery support. Handled queries, complaints, and escalations to ensure high customer satisfaction and retention. Coordinated with sales & service teams for smooth operations and timely customer support. Conducted feedback surveys (CSI/SSI/NPS) and implemented improvement measures. Maintained customer records in CRM systems (DDMS/DMS) for accurate tracking & follow-ups.
Skills
- Message Trace & Email Delivery Troubleshooting
Verification Pending
Recruitkart Pvt. Ltd.Invite company
1st Feb 2021 to 1st Jul 2021
Hr assistant
1st Feb 2021 to 1st Jul 2021
Salary Package
Salary Hidden
Roles & Responsibility
Schedule interviews and confirms applicant availability. Writes employee communications and correspondence about updates in HR policies. Gathers and organizes job applications. Report to management and use HR indicators to assist in decision making. Employee performance management. Managerial relations.
Verification Pending
Education
Master of Business Administration
AKT University
24th Dec 2022 to 23rd Nov 2024 (Expected)
Bachelor of business administration
I.T.S. College, Mohan Nagar, Ghaziabad
23rd Aug 2019 to 23rd Sep 2022 (Expected)
Expertise
Conflict Resolution
5/5
Public Relations
5/5
Teamwork
5/5
Time Management
5/5
positive attitude
5/5
Effective Communication
5/5
Active listening
5/5
Lingo
English (Fluent)
Verbal
4/5
Written
5/5
Hindi (Fluent)
Verbal
5/5
Written
5/5
