Rinki Rana

Managed end-to-end customer lifecycle including lead follow-ups, bookings, and post-delivery support. Handled queries, complaints, and escalations to ensure high customer satisfaction and retention. Coordinated with sales & service teams for smooth operations and timely customer support. Conducted feedback surveys (CSI/SSI/NPS) and implemented improvement measures. Maintained customer records in CRM systems (DDMS/DMS) for accurate tracking & follow-ups.

Schedule interviews and confirms applicant availability. Writes employee communications and correspondence about updates in HR policies. Gathers and organizes job applications. Report to management and use HR indicators to assist in decision making. Employee performance management. Managerial relations.