Rini Gupta

A proactive professional with 1+ year of experience in customer support and academic freelancing, known for efficiently managing high volumes of customer queries with empathy, resulting in a 20% increase in customer satisfaction. Holds a degree in Electronics & Communication Engineering and completed an internship at Indian Oil Corporation Limited. Certified in Microsoft Azure AI Fundamentals and Excel, with a typing speed over 40 WPM. Skilled in CRM, process improvement, project coordination, and MS Office, consistently delivering quality support and driving operational efficiency.