Ridhima Keshari
ID: CCE036186
Ridhima Keshari
ID: CCE036186
- Technical support, Telus international
- Uttar Pradesh, India
Ridhima Keshari
ID: CCE036186
- Technical support, Telus international
About Ridhima Keshari
Experienced and detail-oriented Technical Support & Customer Service Specialist with over 2 years of international experience supporting both technical and business LOBs across chat, email, and voice channels. Adept at troubleshooting software, and account-related issues while delivering clear, effective solutions to clients worldwide. Demonstrated ability to handle complex technical queries, manage escalations, and consistently exceed performance metrics such as first-contact resolution and customer satisfaction (CSAT). Skilled in using CRM and ticketing systems (e.g., Citrix, Salesforce, Rx), with a strong focus on delivering a seamless customer experience in high-pressure, fast-paced environments.
Employment History
Telus international Invite company
9th Jun 2024 to 8th Dec 2025
Technical support
9th Jun 2024 to 8th Dec 2025
Salary Package
Salary Hidden
Roles & Responsibility
Provided real-time technical support to customers via live chat, resolving software, & product-related issues efficiently. • Diagnosed and troubleshooted technical problems by guiding users through step-by-step solutions and system configurations. • Maintained high standards of written communication to deliver clear, concise, and empathetic responses tailored to customer needs.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- , Basic Computer Proficency MS tool
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Message Trace & Email Delivery Troubleshooting
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
Education
Masters of Arts in Political Science
Banaras Hindu University
1st Jan 2017 to 1st Jan 2019 (Expected)
Diploma in the French Language
Sampurnanand Sanskrit University
1st Jan 2018 to 1st Jan 2019 (Expected)
Bachelor in Arts (Political Science)
Banaras Hindu University
1st Jan 2014 to 1st Jan 2017 (Expected)
Diploma in Mass Media Studies
Banaras Hindu University
1st Jan 2015 to 1st Jan 2016 (Expected)
Expertise
Technical Support
5/5
Customer Service
5/5
Troubleshooting
5/5
Ticketing Systems
5/5
Citrix
5/5
Salesforce
5/5
Rx
5/5
CRM
3/5
