Dynamic and customer-focused Customer Support Executive with 9 months of experience in inbound voice process at Globiva, handling CRED’s insurance portfolio. Skilled in managing 60+ calls daily related to policy queries, KYC verification, payment issues, and transaction disputes while maintaining high CSAT scores.
Fluent in English, Hindi, and Bengali with strong verbal communication and active listening skills. Adept at staying calm under pressure, resolving customer complaints with empathy, and following SOPs to ensure 100% compliance. Quick learner with hands-on experience in CRM tools and data entry.
Completed BA in English from West Bengal State University, which strengthened my written and verbal communication. Seeking a day shift BPO role in Kolkata where I can utilize my insurance process knowledge, problem-solving ability, and customer-first attitude to contribute to team targets and service quality.
