A highly motivated Technical Support Specialist with experience. I excel at resolving technical issues and providing excellent customer service. My responsibilities include troubleshooting hardware and software problems, guiding users through solutions, and maintaining detailed records of all interactions. I am proficient in MS Office, navigation of tools, demonstrating a strong ability to analyze complex problems, communicate technical information clearly, and ensure customer satisfaction.
- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
