Ravinderjit Gill

Operations Team Leader with 10+ years of experience managing multi-functional teams across global BPO, CX, and marketplace operations. I have led teams across India, the UAE, and Georgia, bringing a genuinely international perspective to operations, people management, vendor coordination, and client delivery. At CarSwitch Arabia (Dubai), I owned the complete operational pipeline of a tech-enabled automotive marketplace, managing field inspection teams, a virtually-distributed publishing team in Pakistan, and in-house customer support simultaneously, while also handling full vendor and supplier management. Proven track record of managing teams of 15–50+ professionals across voice, email, chat, field, and non-voice channels, supporting brands including Amazon, Tata, SBI, Reliance, and Aadhaar. Consistently exceeded KPIs including CSAT, NPS, AHT, SLA, attrition, and shrinkage through coaching, QA, and data-driven performance management. Most recently worked onsite in Tbilisi, Georgia with a startup iGaming company managing player experience and KYC compliance, process discontinued within 2 months due to business closure. Fluent in 6 languages: English, Punjabi, Hindi, Urdu, Bengali, and Bihari. Six Sigma Black Belt certified. Immediate joiner.