Ravikumar Shah

Senior Technical Support Analyst, Gokul System Solution | March 2023 to Present • Lead technical support for POS systems serving over 1000 client businesses across verticals such as smoke shops, liquor stores, and grocery stores. • Managed multi-store POS environments with pooled databases, handling tasks such as store inventory control and tobacco product scan data compliance. • Expert in PAX machine integration with POS, static IP configuration, and troubleshooting of receipt and label printers. • Delivered high-quality technical solutions and support to numerous clients, becoming a trusted resource for complex technical issues. • Played a key role in ensuring smooth operations across varied retail environments, contributing to client satisfaction and retention.