Ravikant Patil

Responsible for service delivery performance, meeting customer expectations, and driving future demand. Ensuring ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Managing projects and relationship between Operations business teams and client/internal IT teams. Handle operational requests from the customer in an efficient and timely manner. Responsible for effective and speedy resolution of problems identified by the customer is provided ??? act as the escalation point for PTRs/IRs. Track KPIs to ensure SLA is met and customer satisfaction is high.