ravi sharma

Experienced Travel Executive with 3+ years in the BPO travel process, specializing in handling GST-related operations, vendor coordination, and client support. Skilled in liaising with airlines and hotels to ensure accurate invoice processing, compliance, and timely resolution of client queries. Key Responsibilities: Coordinated with airlines and hotels via email for GST invoices, ensuring compliance with client requirements. Conducted thorough verification of invoices against client-provided checklists. Maintained detailed records of client data, invoice status, and vendor responses in Excel. Followed up with vendors multiple times to ensure timely resolution of discrepancies. Ensured accuracy in documentation and adherence to organizational quality standards. Delivered excellent customer support in a non-voice process, ensuring client satisfaction. Key Skills: Travel Process (Airlines & Hotels), GST Invoice Management, Vendor Coordination, Email Communication, Documentation, Customer Service (Non-Voice).