A results-driven professional with 19+ years of extensive experience in Operations Management, end-to-end Project Execution, and robust Client Relationship management. Proven expertise in Customer Retention, strategic Service Delivery, and CRM tool utilization, complemented by strong Administrative and Dynamic Leadership skills that consistently drive exemplary results. Highly adept at elevating customer service standards, leveraging data-driven customer management workflows, and streamlining operational efficiency to achieve organizational goals.
