With over 6 years of experience in collections, I currently oversee operations across the West, South, and Central zones. Leading a dedicated team comprising 4 agency managers and more than 300 telecallers and field agents, I focus on driving efficient and effective collection strategies. My role as Senior Agency Manager involves coordinating large teams to achieve consistent performance and meet organizational goals within diverse regions.
Oversee portfolio management for South, Central, and West zones, ensuring operational excellence and compliance. Lead and manage team performance, fostering a productive work environment. Monitor daily collection activities, generate accurate reports, and submit timely updates to the Regional Manager. Ensure all processes adhere to RBI regulations and guidelines, maintaining strict compliance. Collaborate cross-functionally to support organizational goals and enhance overall efficiency. Demonstrate strong leadership, analytical skills, and regulatory knowledge to drive business performance and risk mitigation.
