Ravi Kumar
ID: CCE684090
Ravi Kumar
ID: CCE684090
- Customer support, Amazon logistics
- Uttar Pradesh, India
Ravi Kumar
ID: CCE684090
- Customer support, Amazon logistics
About Ravi Kumar
Hello Hr I hope you are doing well. My name is Ravi kumar , and I am writing to express my interest in the Support Specialist position. I have 2 years of hands-on experience working in customer support roles within both the banking sector and Amazon, where I interacted with customers, delivery drivers, and Amazon Hub store operations. Throughout my experience, I have developed strong problem-solving abilities, communication skills, and a customer-first approach. I am confident that my background in managing diverse support requests, resolving issues efficiently, and maintaining high service standards makes me a strong fit for this role. I have attached my detailed experience document for your review. I would appreciate the opportunity to further discuss how my skills and experience align with your team’s needs. Thank you for your time and consideration
Employment History
Amazon logistics Invite company
1st Aug 2024 to 30th Nov 2025
Customer support
1st Aug 2024 to 30th Nov 2025
Salary Package
Salary Hidden
Roles & Responsibility
I hope you are doing well. My name is Ravi kumar , and I am writing to express my interest in the Support Specialist position. I have 2 years of hands-on experience working in customer support roles within both the banking sector and Amazon, where I interacted with customers, delivery drivers, and Amazon Hub store operations. Throughout my experience, I have developed strong problem-solving abilities, communication skills, and a customer-first approach. I am confident that my background in managing diverse support requests, resolving issues efficiently, and maintaining high service standards makes me a strong fit for this role.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Message Trace & Email Delivery Troubleshooting
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
FIS GLOBAL TELEPERFORMANCEInvite company
1st Aug 2023 to 1st Jun 2024
Customer service
1st Aug 2023 to 1st Jun 2024
Salary Package
Salary Hidden
Roles & Responsibility
As an International Voice Call Executive, I will be the primary contact for our global clients and customers, handling inquiries and resolving issues to ensure high satisfaction. I will also mentor junior members, contributing to their development.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems , Team build , team Management, Client communication, Grow on ground level business
Verification Pending
Education
Bachelor of Commerce (B.Com), BCom Professional
St Xavier's College Of Management And Technology Patna Digha
1st Jan 2021 to 1st Jan 2024 (Expected)
Senior Secondary (XII), CBSE 2020 Commerce
INTERNATIONAL SCHOOL
6th Jan 2018 to 1st Jan 2020 (Expected)
Expertise
MS-EXCEL
5/5
MS-Powerpoint
5/5
MS-WORD
5/5
Computer Networks
5/5
Hindi Proficiency (Written)
5/5
English Proficiency (Spoken)
5/5
English Proficiency (Written)
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
