Ranjeet Tiwari

 Manage escalation team and solved the customer query via E-mail & Call & from social media Analysed all type (health,Motor & Non Motor case )customer feedback to identify areas of improvementand recommend changes to senior management  Handled health,Motor & Non Motor customer complaints professionally and effectively to preventescalation and ensure customer retention Provided support to inmates in crisis, utilizing de-escalation strategies to reduce potential harm Acted as an escalation point for complex customer inquiries and complaints  Resolved customer all type cases (health,Motor & Non Motor case )complaints in a timely and effectivemanner, resulting in an maximum percentage customer satisfaction rating.  Collaborated with cross-functional teams to identify and resolve customer issues & reduction in customerhealth complaints.  Analysed customer service data to identify trends and suggest improvements to customer serviceprocesses.  Manage Social Media Escalation Desk & Team Handle and track customer queries received via online ratings, customer reviews, Twitter, and other social platforms Act as a single point of contact for the customer and provide end-to-end resolutionHandle complaints by identifying customers needs and provide appropriate solutionsand alternatives within defined time frames connect with internal stakeholders to decide the best possible and fastest resolutionto customer