Ramila Rathwa

Manage large amount of inbound and outbound calls in timely manner. Identify customer's needs, clarify information, research every issue and provide solutions and book their appointment to the different Branches. Keep records of all conversations in our call centre database in a comprehensive way. Meet personal qualitative targets. Engage with customers by chat, phone and e-mail to answer questions regarding services. Entered data into department database for visitor and user activity records. Effective communication via mail. Assist digital team with online campaigns. Connects with customers through instant messaging on a business's website or mobile app.

Collecting and entering data in databases and maintaining accurate records of valuable company's information. Compile, verify accuracy and sort information according to priorities to prepare source data for entry. Data Management. Planning CRM strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.