Ramesh Naik

• Negotiated payment plans, achieving a 30% increase in successful collections within six months. • Managed a portfolio of 150 accounts, maintaining a 95% customer satisfaction rate through effective communication. • Resolved conflicts efficiently, reducing escalation cases by 40% through proactive customer engagement. • Optimized collection strategies, resulting in a 20% decrease in overdue accounts over one year. • Developed strong customer relationships, leading to a 25% improvement in repeat payment agreements.