Rameez Shaikh

• Experienced IT Manager with 8+ years of demonstrated success in system administration, infrastructure management, and IT operations within the industry. Proven ability to lead cross-functional IT teams, manage complex IT projects, and enhance guest-facing and back-end systems to improve operational efficiency. Skilled in implementing and maintaining critical systems including Opera PMS, POS platforms, EPABX, and secure VC solutions. Adept at developing user-centric Standard Operating Procedures (SOPs) and managing Annual Maintenance Contracts (AMC) to ensure continuity and compliance. Expert in virtualization (Hyper-V, VMware), network security (Fortinet, Sophos), endpoint management, and IT governance. Recognized for modernizing legacy infrastructure, reducing downtime through automated backup solutions, and delivering strategic upgrades aligned with business goals.