RP
Ramdayal Prajapat
ID: CCE968057
Ramdayal Prajapat
ID: CCE968057
- Assistant manager, Tata consultancy services
RP
Ramdayal Prajapat
ID: CCE968057
- Assistant manager, Tata consultancy services
About Ramdayal Prajapat
Experienced Assistant Manager with a strong background in customer satisfaction and team leadership, currently serving as a cashier at HDFC. Skilled in managing daily operations while ensuring an exceptional customer experience. Dedicated to fostering teamwork and driving service excellence to achieve organizational goals. Passionate about delivering reliable financial services with a focus on accuracy, efficiency, and client satisfaction.
Employment History
2024
Assistant manager
12th Oct 2024 to 8th Dec 2025
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Salary Hidden
Roles & Responsibility
• Cash Handling:
• Accuracy & Speed
• Banking Software (Computer Literacy
• Customer Service
Assistant Manager – Cashier Department
Duration: 10-Dec-2024 to Present
Company: HDFC Bank, Retail Branch Banking
Operations Management
• Team Leadership
• Loan & Compliance
• Ensuring loan procedures (KYC) and compliance.
• Business Development: Selling bank products (like FD, RD, Insurance) and achieving sales targets.
Skills
- Smartforms
- Teller Operations
2017
TC
Tata consultancy services
17th Feb 2017 to 10th Nov 2024
Customer support executive
17th Feb 2017 to 10th Nov 2024
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Salary Hidden
Roles & Responsibility
Customer Support Executive – Passport Seva Kendra, TCS
Responsible for managing end-to-end passport application processing, ensuring accuracy and timely delivery. Handle customer inquiries and complaints with professionalism, providing effective resolutions to enhance user satisfaction. Lead and coordinate the team to maintain smooth operations, monitor SLA adherence, and generate comprehensive morning and evening reports. Drive continuous process improvements to optimize service quality and operational efficiency within the Passport Seva Kendra.
Skills
- Customer-focused Service
- operations
- Team Leadership Training
Education
2023
MBA BANKING AND FINANCE
Symbiosis University, Pune
7th Oct 2021 to 10th Mar 2023
2018
M.COM
University of Rajasthan
7th Jul 2016 to 9th Feb 2018
2015
BBA
Parishkar collage of global excellence
7th Jun 2012 to 10th Sep 2015
