Desktop Support Engineer L1, Sysnet Global technology pvt ltd
About Rakshit Sarang
Experienced IT Helpdesk & System Administration Professional with 7 Years of progressive experience in IT infrastructure, helpdesk management. Adept at implementing IT policies, optimizing support process and ensuring high service quality, Project coordination and VIP user support.
• Resolved 95% of Windows OS issues within SLA, enhancing user satisfaction and productivity.
• Managed Active Directory accounts for 500+ users, ensuring seamless access and security compliance.
• Utilized remote desktop support tools to troubleshoot and resolve 80% of hardware issues remotely.
• Conducted hardware diagnostics and repairs, reducing downtime by 30% for critical systems.
• Communicated effectively with users, improving service response time by 25% through efficient time management.