Rakshit Sarang

• Resolved 95% of Windows OS issues within SLA, enhancing user satisfaction and productivity. • Managed Active Directory accounts for 500+ users, ensuring seamless access and security compliance. • Utilized remote desktop support tools to troubleshoot and resolve 80% of hardware issues remotely. • Conducted hardware diagnostics and repairs, reducing downtime by 30% for critical systems. • Communicated effectively with users, improving service response time by 25% through efficient time management.