Rakesh Yadav

• Resolved 95% of customer inquiries within the first contact, enhancing overall satisfaction ratings by 20%. • Utilized Jira to track and manage over 200 customer support tickets weekly, improving response times by 30%. • Conducted active listening sessions, identifying key customer pain points and reducing complaint escalations by 15%. • Collaborated with cross-functional teams to streamline support processes, resulting in a 25% increase in efficiency. • Trained new team members on effective communication techniques, boosting team performance and customer engagement scores.