RY
Rakesh Yadav
ID: CCE816031
Rakesh Yadav
ID: CCE816031
- Coustomer support executive, Home credit
RY
Rakesh Yadav
ID: CCE816031
- Coustomer support executive, Home credit

About Rakesh Yadav
A dedicated Home Credit Customer Relationship Executive specializing in merchant services and client relationship management. Skilled in building and maintaining strong connections with clients, ensuring seamless communication and support. Focused on delivering exceptional service to enhance customer satisfaction and promote long-term partnerships. Committed to understanding client needs and providing tailored solutions within the merchant services sector.
Employment History
2025
HC
Home credit
5th Feb 2025 to Present
Coustomer support executive
5th Feb 2025 to Present
See MoreRoles & Responsibility
• Resolved 95% of customer inquiries within the first contact, enhancing overall satisfaction ratings by 20%.
• Utilized Jira to track and manage over 200 customer support tickets weekly, improving response times by 30%.
• Conducted active listening sessions, identifying key customer pain points and reducing complaint escalations by 15%.
• Collaborated with cross-functional teams to streamline support processes, resulting in a 25% increase in efficiency.
• Trained new team members on effective communication techniques, boosting team performance and customer engagement scores.
Skills
- JIRA
- Problem Solving
- communication skills
- Active listening
Education
2024
M.COM
(Highest)Vignan University
9th Jul 2021 to 8th Jan 2024
Expertise
Excellent customer service
4/5
Excellent communication skills and client handling experience
4/5
Lingo
English
Verbal
3/5
Written
5/5
Hindi
Verbal
5/5
Written
4/5
