Rajkumar Parui
ID: CCE984521
Rajkumar Parui
ID: CCE984521
- Qa analyst, Capgemini
- West Bengal, India
Rajkumar Parui
ID: CCE984521
- Qa analyst, Capgemini

About Rajkumar Parui
Assisted senior staff with daily operational tasks to ensure seamless project execution. • Delivered exceptional customer service, achieving high client satisfaction and retention rates. • Identified and diagnosed technical issues, taking full ownership of resolution. • Logged, categorized, and tracked incidents in ServiceNow ITSM, ensuring timely and accurate solutions. • Advised users on best practices and corrective actions to maintain system integrity. • Monitored issues from initiation to closure, escalating unresolved cases as required. • Provided guidance on online security and system best practices. • Demonstrated proficiency in ITIL processes, incident management, and meeting strict deadlines. • Motivated and supported teams to improve workflow efficiency and overall productivity.
Employment History
CapgeminiInvite company
22nd Nov 2021 to Present
Qa analyst
22nd Nov 2021 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Audited tickets to assess agent performance and provided actionable feedback. • Conducted real-time incident analysis and shared reports with leadership. • Monitored issues from initiation to resolution, ensuring compliance with SLAs. • Categorized and documented queries in ServiceNow ITSM, delivering timely solutions. • Advised users on best practices and corrective actions to maintain service quality. • Demonstrated ability to meet strict deadlines and support continuous improvement.
Skills
- Incident Management
- Service-now.com
- Excel
- genesys
Verification Pending
pcs globalInvite company
10th Oct 2017 to 30th Jun 2021
Hardware support engineer
10th Oct 2017 to 30th Jun 2021
Salary Package
Salary Hidden
Roles & Responsibility
Managed desktops, servers, and network peripherals to ensure smooth operations. • Performed virus scans and removal on organizational servers to maintain security. • Maintained LAN connectivity and communication between multiple departments. • Implemented password and security code changes as per organizational policies. • Upgraded and repaired network hardware and peripheral equipment to minimize downtime. • Investigated, diagnosed, and resolved network issues, ensuring optimal performance.
Skills
- Hardware Installation
- Windows
- hardware and Networking
Verification Pending
Expertise
servicenow
4/5
genesys
4/5
Incident Management
4/5
Excel
3/5
Lingo
Bengali
Verbal
5/5
Written
5/5
English
Verbal
4/5
Written
5/5
Hindi
Verbal
4/5
Written
1/5
