Rajkumar Parui

Assisted senior staff with daily operational tasks to ensure seamless project execution. • Delivered exceptional customer service, achieving high client satisfaction and retention rates. • Identified and diagnosed technical issues, taking full ownership of resolution. • Logged, categorized, and tracked incidents in ServiceNow ITSM, ensuring timely and accurate solutions. • Advised users on best practices and corrective actions to maintain system integrity. • Monitored issues from initiation to closure, escalating unresolved cases as required. • Provided guidance on online security and system best practices. • Demonstrated proficiency in ITIL processes, incident management, and meeting strict deadlines. • Motivated and supported teams to improve workflow efficiency and overall productivity.