
Raj Kumar
ID: CCE262679

About Raj Kumar
Experienced RTA Lead with a strong background in client management, ID management, people leadership, and process growth. Skilled in leveraging Avaya and Ubona reporting, as well as UDIAL reports, to optimize workforce management and real-time analytics. Adept at relationship enhancement, teamwork, and coordinating effectively with clients. Proven ability to lead teams, drive process improvements, and thrive in dynamic, fast-paced environments requiring long periods of standing and focus. Committed to delivering operational excellence and client satisfaction through strategic management and collaboration.
Employment History
2023
T"
Transcom(formerly " Team vertex cosmos private limited)
11th May 2023 to 13th Jun 2025
WFM RTA
11th May 2023 to 13th Jun 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Was working as an RTA with multiple task que managing break management call flow managing people management reporting highlighting toll disfunction and client handling id management.
Skills
- Revenue Assurance
- Xlookup
- Customer Support (Voice & Non-Voice)
Education
2015
.12th pass out
UNIVERSE PUBLIC SCHOOL
1st Apr 2014 to 29th Mar 2015
Expertise
work on your feet for long periods
5/5
Relationship Enhancement
5/5
Teamwork and Leadership
5/5
ability to coordinate with clients
4/5
Lingo
English
Verbal
4/5
Written
5/5
