Raj Kumar

Experienced RTA Lead with a strong background in client management, ID management, people leadership, and process growth. Skilled in leveraging Avaya and Ubona reporting, as well as UDIAL reports, to optimize workforce management and real-time analytics. Adept at relationship enhancement, teamwork, and coordinating effectively with clients. Proven ability to lead teams, drive process improvements, and thrive in dynamic, fast-paced environments requiring long periods of standing and focus. Committed to delivering operational excellence and client satisfaction through strategic management and collaboration.