Rahul Singh

Experienced Quality Team Lead with over 6.5 years in quality management across CPP, SBIC, and Royel Sundaram Health Insurance processes. Skilled in leading comprehensive quality initiatives including audits (sales & non-sales), detailed reporting (sales and non-sales dashboards, hold TNI, repeat defaulters, agent performance, BQM), and quality enhancement activities such as call listening sessions, calibrations, and training (Q on Q, pre and post-shift sessions). Proven ability to drive process improvements, ensure compliance, and elevate team performance to achieve organizational goals effectively.