RN
Rahul Nanda
ID: CCE183813
Rahul Nanda
ID: CCE183813
RN
Rahul Nanda
ID: CCE183813
About Rahul Nanda
Results-driven BPO professional with 2+ years of experience in high-volume customer support environments. Expert in handling complex customer issues, L2 escalations, and end-to-end resolution while consistently maintaining high CSAT, SLA, and quality scores.
Employment History
2023
CB
Conneqt Business Solutions – Myntra L2 Process
3rd Jul 2023 to 1st Aug 2024
Agent
3rd Jul 2023 to 1st Aug 2024
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Salary Hidden
Roles & Responsibility
Managed high-impact L2 escalations related to orders, refunds, and returns. Collaborated with logistics and backend teams for faster TAT. Reduced repeat complaints through first-time resolution focus. Maintained strict SLA and QA compliance.
Skills
- Technical Support
- Excel
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
2022
T–
Teleperformance – Xiaomi Process
22nd Jun 2022 to 1st Aug 2023
Agent
22nd Jun 2022 to 1st Aug 2023
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Salary Hidden
Roles & Responsibility
Delivered exceptional inbound support for Xiaomi products and services. Diagnosed issues and provided accurate troubleshooting solutions. Achieved consistent quality and productivity benchmarks. Ensured complete and compliant CRM documentation.
Skills
- Music
- Writing
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
- excell
Education
2021
12th science(PCM)
New Life Public H.S. School
1st Jun 2020 to 31st Mar 2021
Expertise
Customer Support (Voice & Non-Voice)
5/5
L1 & L2 Escalation Handling
5/5
Complaint Resolution & Retention
5/5
CRM & Ticketing Systems
5/5
Communication & Active Listening
5/5
Time & Priority Management
5/5
