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Rahul Nanda

ID: CCE183813

Rahul Nanda

ID: CCE183813

  • Madhya Pradesh, India
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Profile Background
RN

Rahul Nanda

ID: CCE183813

    Sponser Title

    About Rahul Nanda

    Results-driven BPO professional with 2+ years of experience in high-volume customer support environments. Expert in handling complex customer issues, L2 escalations, and end-to-end resolution while consistently maintaining high CSAT, SLA, and quality scores.

    Employment History

    2023
    CB

    Agent

    3rd Jul 2023 to 1st Aug 2024

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Managed high-impact L2 escalations related to orders, refunds, and returns. Collaborated with logistics and backend teams for faster TAT. Reduced repeat complaints through first-time resolution focus. Maintained strict SLA and QA compliance.

    Skills

    • Technical Support
    • Excel
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
    See More

    Verification Pending

    2022
    T–

    Agent

    22nd Jun 2022 to 1st Aug 2023

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Delivered exceptional inbound support for Xiaomi products and services. Diagnosed issues and provided accurate troubleshooting solutions. Achieved consistent quality and productivity benchmarks. Ensured complete and compliant CRM documentation.

    Skills

    • Music
    • Writing
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
    • excell
    See More

    Verification Pending

    Education

    2021

    12th science(PCM)

    New Life Public H.S. School

    1st Jun 2020 to 31st Mar 2021 (Expected)

    Expertise

    Customer Support (Voice & Non-Voice)

    5/5

    L1 & L2 Escalation Handling

    5/5

    Complaint Resolution & Retention

    5/5

    CRM & Ticketing Systems

    5/5

    Communication & Active Listening

    5/5

    Time & Priority Management

    5/5

    Sponser Title