A Results-driven Highly empathetic and strategic Social Media Escalation Specialist with over 6 years of experience managing complex customer issues, mitigating brand risks, and transforming negative sentiment into positive customer experiences. Adept at handling high-stakes public interactions across platforms like X (formerly Twitter), Facebook, LinkedIn, and Instagram. Proven ability to collaborate with Legal, PR, and Product teams to resolve Tier-3 escalations swiftly while protecting brand reputation.
